Contents:

1     Help

2     Content

3     Features

4     About VIC

1 Help

How can I ask for help?

Simple! “Member Services” at the bottom of every page – ask your query and the Member Service Team will get back to you as soon as possible.

How do I change my password?                                                                                  

To reset your password, go to “My Extras”, “My area” and click on “Change My Password”. Enter your old password, your new chosen password and confirm. Then simply click the “Change My Password” button.

How do I change My Priorities?                                                                                  

When you signed up, you chose your top 3 priorities. If you would like to change these, simply go to My Extras, My Profile & My Priorities and choose 3 new priorities from the 33 listed and then select which is your top priority.

2  Content

What content is in the system?                                                                                   

VIC has over 30 Academies covering a wide range of world-class content including Leadership, Sales, Emotional Intelligence, Time and productivity and Strategy and Business Growth amongst many others.

There are powerful self-coaching tools including Personality Profiler, 360 Feedback, Values Finder, Belief Builder, Stress Assessor and Goal Setter.

And tools to help with communication, SHARE!, managing performance, Performance Review, and recruitment, Expert Interviewer.

How is the content organized?                                                                                      Each Academy has 10-15 Programmes with 20-30 hours of content! Each Programme is divided into 16 bite-sized, multi-media Steps of around 3-7 minutes.

How can I find what I am looking for?                                                                                                  There are many ways to find either specific content or search for a topic…              

1     Write, or speak, your query in the Ask My Coach page  

2     Use search at the top of each page

3     Explore Academies, Programmes and Steps

4     Use the WOW! button to bring the best matched content to your priorities straight to you!

5     Explore your skills gaps via “My Future” on the top navigation bar

3   Features

What is 1-Clickology?

1-Clickology makes your life easy in 3 different ways…

1    Whenever you see any blue word or phrase within a step, simply click it and be taken straight to another step that explains that topic in more detail - in just 1-Click!

2    Whenever you receive feedback from other people via VIC tools such as

Personality Type, Team Type, Introversion/Extroversion, 360, Performance Review, Questionnaires or other tools, key words will be automatically linked direct to the most recommended steps for that word to help you address the skills gaps and areas for improvement – in just 1-Click!

3    SHARE! and other VIC tools have default settings to give you the option of triggering a very complex set of actions – all in just 1-Click.

Click the microphone symbol and speak your query as a whole sentence or just type it in. You get an instant response for your whole query plus other specialist recommendations. Currently Voice Recognition only works with the Google Chrome browser.

What is “WOW!”?

If you are ever unsure what help you do want, clicking the WOW! button brings you the best personalised matched content to your chosen priorities (on your My Profile page). Also, each Monday you will receive a WOW! VICmail with a link to content matching your priorities – without you ever having to ask!

How does “Embed my learning” work?

If a step contains important information you want to remember for future instant mental recall, simply click this button. The system will then send you a VicMail with a link direct to this step after 1 day, 1 week and 1 month. By reviewing this material on each occasion, it will reinforce the learning and embed it into your permanent memory. Studies show that your recall will be improved by between 300% and 800%! This is called the “Ebbinghaus Effect”.

What is “CPD”?

CPD stands for “Continuing Professional Development” and is a record of the time you have invested to gain new skills and knowledge. The CPD process helps you track and manage your own development and you can use the printable e-certificate to prove your CPD with Professional Associations.

The “CPD Count” for any step is the average time taken to view and understand that step. 

How can I claim CPD?

You claim CPD by clicking the “Add to My CPD” button at the bottom of every step.      

Once this button has been clicked, it then changes to “View my CPD” and by clicking that you are then taken to your CPD Learning Record.

It is very important that you do click “Add to My CPD” after viewing a step because it tells the system you have completed it and it will then exclude it from “Wow!”, “Vic’s Daily Proactive Programme” and other features meaning Vic will only offer you fresh content and not content you have already seen.

Many steps appear in more than one programme. By adding the CPD once you benefit from that PD being counted for all programmes in which that content appears. This means that you can complete more programmes (and be entitled to take more exams) sooner.

How do I print off my VIC CPD certificates?

To print off CPD certificates go to My Extras, My Programmes Progress and Exam Success, View my CPD records, Generate my CPD certificate and click the ‘Print” button at the bottom of the page.

How can I “SHARE!” a step?

By clicking this button, you can SHARE! this step with a group of recipients in just 1-Click.

How does “My Discovery Plan” work?

If you haven’t time to read this step now yet would like to be reminded later, click this button to add this step to your “Discovery Plan” and set a date. The default date is in 14 days. Vic will then send reminders as you approach the date.

How does “FREE bonus Family Membership “work?

As a valued member of Vic - your Virtual Interactive Coach, you are entitled to a free bonus Membership to be used by your family.

This Family Membership gives your family access to the same benefits and features at weekends (between 01:00 on Friday morning and 23.00 on Monday evening) that you enjoy 7 days a week. So they can all benefit from whatever skills, insights and knowledge will help them. 

To activate this bonus Family Membership simply go to My Extras, My Area, My Family Membership

What is “My Mastery”?

You can become a "Master" expert on any of over 30 important topics. Doing so wins you the prestigious "Gold Mastery" icon for that topic.

To win this icon you need to pass the exams for all Mastery programmes specified for that topic. The first exam you pass earns you a "1^st Dan" icon for that topic. The second earns you a "2^nd Dan" icon and so on.

When you pass the final exam, you earn the Mastery certificate and Gold Mastery icon.

What is “My Future”?

My Future is all about you and your future success. You can identify skills gaps, explore them in more detail and click straight through to content to close each gap.

What is “My Programmes Progress and Exam Success”?

This lists all of the programmes inside VIC and shows how much of each programme you have already reviewed and "Added to your CPD”.

Once you have “Added CPD” for every step in a programme, you are invited to take the online multiple-choice exam for that programme. Passing this exam (either a pass or a distinction) means that you are awarded a printable certificate. The metallic Programme Icon shown on each certificate changes as you pass more exams.

What are “Mentorz”?

4   About VIC

What is “VIC’s mission”?

Our mission is...

"To help people around the world achieve and celebrate more success with less stress by providing coaching, skills and solutions via innovative technology."

What is “VIC’s 2020 Vision”?

Our vision is that...

 "By the year 2020, we have helped 20 million people, across 20 countries, achieve and celebrate more success with less stress.”

What are “VIC’s core beliefs”?

1 We believe that every human being has the right to seek more success.

2 We believe that success is a journey as well as a destination.

3 We believe the journey can be systemised - so can getting unstuck.

Who is the founder of VIC?

Click here to watch a short video about Peter Ryding, the founder of Vic – your Virtual Interactive Coach.